Travel Insurance Claims
How to get help when you need to make a claim
Claim support in one place
If something happens while you are away, this page gives you the main claims information in a clear, practical format.
- Use the correct contact route for the type of claim
- Keep your policy number and supporting documents close to hand
- Check the cancellation and evidence requirements before you submit anything
Claims guidance
Medical emergencies
Use the emergency medical route as soon as possible.
Other claims
Use the regular claims line for non-emergency issues.
Documents
Have receipts, reports, and policy details ready.
Cancellation rights
Review the cancellation window and policy terms.
More information
Claims for emergency medical treatment
Other claims
Documents you may need
Your cancellation rights
Frequently asked questions
Who should I contact first?
Use the emergency medical line for urgent medical claims, otherwise the standard claims line.
What should I keep?
Keep receipts, reports, booking details, and your policy information.
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