DEALING WITH BEREAVEMENT
Support when someone close to you has died
Practical support
This page is about the immediate practical steps and the support routes available when you are dealing with bereavement.
- Tell us about the change as early as you can
- Review accounts and payments that may be affected
- See what documents you may need
- Use the support team if you want help with next steps
What you can do
Tell us early
Let us know what has happened so we can help appropriately.
Review accounts
Check for anything that needs to be updated or paused.
Gather documents
Keep relevant paperwork nearby when you contact us.
Ask for help
Use the support page if you are unsure what to do first.
Useful guidance
What happens next?
We can explain the account steps and how to move through the practical items one by one.
Who can help?
Contact & Support and branch support can both help point you in the right direction.
What to bring
If you need to speak to us in person, bring any relevant account or identification details.
Connect with us
Listening to what you have to say about our services matters to us.