HOME INSURANCE CLAIMS
What to do when you need to make a claim
Claim information for existing customers
Use this page to see the claim routes and the key information you may need when you contact the insurer.
- Make a claim online
- Make a claim by phone
- Check legal claim and emergency cover routes
- Review cancellation rights and policy information
Claim routes
Claim online
Start a claim from your online route.
Claim by phone
Speak to someone directly about the issue.
Legal claim
Review the legal claim route if needed.
Home emergency
See how emergency support works.
More information
Your cancellation rights
Read the policy terms to understand how cancellations work.
Policy documents
Keep the policy documents handy if you need to refer to them.
Help and support
If you are unsure what to do next, speak to the support team.
Connect with us
Listening to what you have to say about our services matters to us.